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Free standard shipping on orders over $50
You may return new, unopened items with its original package within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact our customer service via Email. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, tags and in its original packaging. You’ll also need the receipt or proof of purchase.
If it is a change of mind return, customer is responsible for return shipping postage, we will send out an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us via Email.
Standard Delivery - Australia Post Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped next business day. Standard delivery time: 3-6 business days after processing and shipping.
Melbourne, Canberra, Perth and Sydney: 3-6 business days Rest of Australia: 5-7 business days Standard shipping cost: AUD 6.99 Free standard shipping over: AUD 50. Orders placed on weekends and national holidays will be processed and shipped two business days later. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. We can assume no liability in such cases.
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